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Privacy Policy

PRIVACY POLICY
 

Effective Date: JUNE 1ST, 2026
 

VanCity Crew Mail ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
 

1. INFORMATION WE COLLECT

When you create an account, submit a delivery request, or use our services, we may collect:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Crew member identification information

  • Ship name and sailing information

  • Delivery instructions

Account Information

  • Username

  • Password (stored securely and encrypted)

  • Account preferences

  • Service history

Package Information

  • Tracking numbers

  • Sender information

  • Package dimensions and weight

  • Delivery records

Website Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage analytics
     

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Create and manage your account

  • Receive and process packages

  • Arrange deliveries and forwarding services

  • Communicate service updates

  • Respond to customer support inquiries

  • Improve website functionality

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations
     

3. COMMUNICATIONS

By creating an account, you consent to receive service-related communications from VanCity Crew Mail, including:

  • Delivery notifications

  • Account updates

  • Package status alerts

  • Customer support communications

You may opt out of marketing communications at any time, but service-related communications may still be sent when necessary.
 

4. INFORMATION SHARING

VanCity Crew Mail does not sell, rent, or trade your personal information.

We may share information with:

  • Delivery partners

  • Shipping providers

  • Port authorities when required

  • Government agencies when legally obligated

  • Service providers assisting with website operations

Information is shared only when reasonably necessary to provide services or comply with applicable laws.
 

5. PACKAGE SECURITY

Package information is collected solely for the purpose of receiving, storing, tracking, and delivering customer shipments.

VanCity Crew Mail does not inspect package contents except when required by law, safety regulations, customs authorities, or operational necessity.
 

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

While we take reasonable precautions, no system can guarantee absolute security.
 

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain account records

  • Resolve disputes

  • Meet legal, tax, and regulatory requirements

Information no longer required may be securely deleted or anonymized.
 

8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Remember preferences

  • Analyze website traffic

  • Enhance website performance

You may disable cookies through your browser settings, although certain website features may not function properly.
 

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

VanCity Crew Mail is not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review those policies independently.
 

10. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Request information regarding how your data is used

Requests may be submitted using the contact information below.
 

11. CHILDREN'S PRIVACY

VanCity Crew Mail services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.
 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date. Continued use of our services constitutes acceptance of the updated policy.
 

13. CONTACT US

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

VanCity Crew Mail

Email: vancitycrewmail@gmail.com

Website: www.vancitycrewmail.ca

Vancouver, British Columbia, Canada

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